Shipping policy

Thank you for choosing Devasura Arcanum. We are committed to delivering your orders to you in a timely and efficient manner. Please review our shipping policy to understand the details and procedures regarding the shipment of your purchases.

Domestic Shipping:

  • Currently, we offer shipping services within India.
  • We work with renowned shipping carriers (such as Delhivery and Bluedart) to ensure reliable and secure delivery of your orders.

Processing Time:

  • We strive to process and dispatch all orders within 48–72 hours of your purchase. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Costs:

  • We offer free delivery across India on prepaid orders.
  • A nominal amount is charged upfront for COD, to validate genuine orders.
  • Any advance payments made for Cash on Delivery orders are non-refundable if you do not accept the delivery or if the order is unable to be delivered.

Estimated Delivery Times:

  • The estimated delivery time for domestic shipping is approximately 7-8 days from the date of dispatch. Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances.

Order Tracking:

  • Once your order is dispatched from our warehouse, we will provide you with a tracking number via email.

Lost, Damaged, or Stolen Packages:

  • In the unfortunate event of a lost, damaged, or stolen package, please contact our customer support team immediately at hello@devasuraarcanum.com
  • In the case of damaged goods, please provide us with relevant information and evidence. Upon verification, we will guide you through the replacement process. Once we receive the damaged item, we will send you a replacement of the same product.

Shipping Limitations:

  • We strive to deliver to as many locations as possible. However, there are certain pin codes that may not be serviceable by our default delivery partners.

Additional Conditions:

  • We are not responsible for incorrect addresses or other details (such as mobile number, pin-code, etc) that result in lost or misdirected packages. It is your responsibility to ensure that the shipping address and details provided during checkout is accurate and complete.
  • If a package is returned to us due to an incorrect or incomplete address or any other reason, you will be responsible for the cost of re-shipment (₹200 per item). Kindly double-check your shipping information before placing an order.
  • It is also your responsibility to receive the orders within the set attempt limits set by the delivery partner. In case the delivery is failed, you are liable to pay the re-shipment cost of ₹200 per item.